The following needs to be understood and accepted.

  1. The appointment confirmation is intended to provide you with the detail of your selected date and time . Please note that there might be emergency scheduling changes after you have received this confirmation. We will however update you and your appointment information if this happens.
  2. Please allow us some lee-way on the arrival time...we work with animals and they can sometimes be very unpredictable and un-cooperative. Their behavior might delay our visit and make us late for your appointment. Also , sometimes things go a bit faster than expected and we might be earlier than scheduled…please accept our apologies for this in advance…
  3. Again referring to the unpredictability of working with animals , there might be instances of injuries. Both to our grooming staff or even possibly to your pet…This although very rare, is unfortunately a reality. BUTWe can assure you that we do our utmost to avoid this and make every effort to ensure the safety and comfort of your fur-baby and take special care to avoid any possible injuries.
  4. Payment of the services we provide, when not made via payfast, needs to be made by EFT by no later than the end of day of the completion of the appointment day.
  5. We value your feedback on your experience with us. Please let us know when you are happy and satisfied as well as when you are not...We can only change and improve on the things we know we need to work on…